Effective Date: 17 November 2024
Welcome to The Dip Mob (Pty) Ltd ("we," "our," or "us"). At www.dipmob.com (the "Website"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable laws.
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1. Who We Are
Business Name: The Dip Mob (Pty) Ltd
Website: www.dipmob.com
Email Address: info@dipmob.com
Business Address: Woodstock, Cape Town, South Africa
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2. Data We Collect
We collect the following types of personal data:
(a) Information You Provide
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Billing address and payment details (processed securely through third-party payment processors).
- User Communications: Emails, messages, or feedback you send us.
(b) Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on the Website, and interactions with content.
- Cookies and Tracking Technologies: See our [Cookie Policy](#) for more details.
(c) Information from Third Parties
- Payment processors and service providers may share information necessary to complete transactions.
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3. How We Use Your Data
We process your data to:
1. Fulfill orders and deliver products.
2. Provide customer support and respond to inquiries.
3. Send updates, promotional offers, and other communications (with your consent).
4. Improve Website functionality and user experience.
5. Comply with legal obligations (e.g., tax and accounting requirements).
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4. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: When you subscribe to our newsletter or accept cookies.
- Contractual Necessity: To fulfill orders and provide services.
- Legal Obligation: Compliance with applicable laws.
- Legitimate Interests: To improve our Website and business operations.
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5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your information with:
1. Service Providers: Payment processors, shipping companies, and IT service providers.
2. Legal Authorities: When required by law or to protect our legal rights.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets.
All third parties are required to handle your data securely and only for the purposes specified in this policy.
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6. Data Retention
We retain your data for as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
If you withdraw consent or request deletion, we will securely delete your data unless retention is required by law.
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7. Data Security
We use industry-standard measures to protect your personal data, including:
- Secure Socket Layer (SSL) encryption for online transactions.
- Restricted access to personal data.
- Regular security audits and updates.
Despite these measures, no system can guarantee 100% security. Please contact us immediately if you suspect unauthorized access to your data.
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8. Your Rights
Under GDPR and other applicable laws, you have the right to:
1. Access: Request a copy of the data we hold about you.
2. Rectification: Correct inaccurate or incomplete data.
3. Erasure: Request deletion of your data ("right to be forgotten").
4. Data Portability: Receive your data in a structured, machine-readable format.
5. Restriction: Limit how we process your data.
6. Object: Opt-out of data processing for direct marketing or other purposes.
7. Withdraw Consent: Revoke consent at any time.
To exercise your rights, contact us at info@dipmob.com. We will respond within 30 days.
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9. International Data Transfers
As a South African business, your data may be processed outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws through appropriate safeguards.
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10. Cookies and Tracking
We use cookies and similar technologies to:
- Analyze Website performance.
- Enhance user experience.
- Provide targeted advertising.
You can manage cookies through your browser settings. For more information, see our [Cookie Policy](#).
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11. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
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12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our Website with the revised date.
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13. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Email: info@dipmob.com
Address: Woodstock, Cape Town, South Africa
By using www.dipmob.com, you agree to the terms outlined in this Privacy Policy. Thank you for trusting The Dip Mob (Pty) Ltd with your personal information.
Copyright © 2024 Dip Mob - All Rights Reserved.